Engineered. Deployed. Operated.

We design, build, deploy, and operate enterprise software across data, cloud, AI, commerce, and connected hardware. One engineering team, accountable from first architecture workshop through live operations, for systems your business runs on every day.

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Five disciplines. One team. Every layer.

Data and intelligence. Cloud and DevOps. Product engineering. Commerce systems. Connected hardware. idataraya delivers across all five under one accountable team, from first design workshop through live operations.

Seven phases. One accountable firm.

Hover any phase to see how we work that stage of an engagement.

Plan.

A signed plan sets the tone.

Scope, objectives, stakeholders, and timeline captured in a charter you can sign. No discovery theatre, no open-ended SOW. The plan you approve is the plan we ship to.

Scope charter
Stakeholder map
Phase timeline

Scope Charter

v1.0 · Signed

Project

Multi-outlet POS rollout · 14 stores

Objectives

Unified POS across all outlets
Live inventory sync to ERP
Daily sales dashboard by store

Out of scope

Loyalty, ecommerce sync

Success criteria

< 2s txn · 99.9% uptime

Ops lead · R. HassanIT · M. TanFinance · A. Kumar

SignedR. Hassan2026-04-12

Analyze.

Anchor every decision in evidence.

Field research at the counter, in the warehouse, with the operator. Time-and-motion on every step, a map of the systems they actually use, and the numerical proof of where time leaks out.

Field research
Current-state audit
Gap & time-loss model

Current-State Findings

Shift · 08:00–16:00

Step	System	Time lost
Order · POS	Counter	—
Rekey	Manual entry	+12 min
Stock check	Back office	—
ERP sync	No link	+36 min
Day-end book	Finance	—

Total lost

~48 min / day

≈ 200 hrs / year

Design.

Research first. Wireframes second. Code third.

Information architecture from the user's day, not the engineer's data model. Wireframes reviewed with the people who'll touch the screen. Visual design earns the right to exist after the flow works on paper.

IA & user flows
Wireframe review
Visual & interaction spec

Counter Flow · v3

3 comments · 2 resolved

Layers

POS · Checkout

Cart list

Payment tray

Cash

Card

Receipt

Cart · 3 items

RM 42.80

CASH

CARD

Artboard · Checkout v3

Review

Nadia · cashier

Cash tray should be default — 70% of txns.

Manager · resolved

Need manager override on voids.

Build.

One team writes all of it.

Hardware, firmware, backend, web, and mobile delivered by the same engineering organisation. Pull requests cross every layer of the stack; no handoffs, no vendor finger-pointing, no integration tax.

Full-stack engineering
Continuous integration
Daily merges to main

build · pull requests

Sprint 14 · 4 active

#1842POS · cash tray default

web14/14

merged

#1847Inventory sync — ERP webhook

backend12/14

review

#1851Thermal printer · ESC/POS driver

hardware11/14

open

#1853Supervisor mobile · void flow

mobile6/14

draft

Test.

We don't ship until it survives real conditions.

Acceptance suites mirror the work the operator does on a normal day. Load tests simulate 50 concurrent counters. Hardware burns in for 8-hour shifts before sign-off. Customer signs the release, not the vendor.

Acceptance suites
Load & soak tests
Hardware burn-in

Test Run · Release 2026-04-18

87 / 88 passing

Acceptance · POS checkout

42 pass

2m 14s

Integration · ERP sync

28 pass

47s

Load · 50 concurrent counters

16 pass1 fail

6m 02s

Hardware · printer burn-in 8h

1 pass

Printer burn-in · 8h

No faults · paper advance 100%

Customer sign-offPending · 1 retry on load

Deploy.

We ship deployments, not download links.

Engineers on site at every outlet. Devices provisioned, networks validated, ERP handshakes confirmed, staff trained, on-call rotation activated. We hand over a working installation, not a dashboard credential.

On-site rollout
Staff training
Go-live support

Rollout · Cohort 1

2 live · 1 installing · 1 queued

KL-01Flagship · Pavilionlive

Live · 09:12

KL-02KLCC · L4live

Live · 10:38

KL-03Mid Valleyinstalling

Provisioning

PJ-011 Utamaqueued

Scheduled · 14:00

Go-live checklist

Devices provisioned · 22 of 22
Network validated at counter
ERP handshake confirmed
End-to-end txn validated
Staff training · handover

Operate.

The people who wrote the code debug it.

24/7 monitoring on the metrics that actually predict failures. P95 latency, error rate, transaction throughput. Incidents land with the engineer who built the system, not a tier-1 queue. Iterative improvement continues for the life of the engagement.

24/7 monitoring
On-call incident response
Iterative improvement

Live Operations · Multi-outlet retail

14 sites · 22 devices

p95 latency

142ms

Txn / min

318

Error rate

0.02%

p95 · last 2h

Event stream · /api

09:14:22200/api/txn · KL-01

09:14:18200/api/txn · KL-02

09:13:41503/api/erp-sync · retry 1

09:13:42200/api/erp-sync · recovered

09:12:08200/health · all stores

Every system, mapped to every industry.

Each solution is one element. The strip at the bottom of every card shows which industries it serves. Hover an industry to trace it across the matrix.

4/6Solution

Choose your industry. Six sectors we know deeply.

Each with engagements tailored to the operating model, workflows, and constraints of the segment.

DuitNow QR · FPX · TNG

Retail & Commerce

End-to-end software for multi-outlet retail and commerce operations.

Explore Retail & Commerce

POS and operations platforms engineered for multi-outlet F&B and hospitality.

Explore Food & Hospitality

Bay A-12 · Pick list 4 of 9

Operations & Logistics

Warehouse, fleet, and supply chain platforms for operators at scale.

Explore Operations & Logistics

Case #4871TimelineFiles

ActiveLevel 2SLA 48h

Services & Institutions

Custom internal tools and operations platforms for services and institutions.

Explore Services & Institutions

87%Occupancy

3Work orders

Real Estate & Property

Operating platforms for developers, property managers, and facilities teams.

Explore Real Estate & Property

RefGOV-2026-04-0184

StatusApproved

PDPACompliant

AuditTrail 412 events

Government & Public Sector

Secure internal tools and citizen-facing services for public sector operations.

Explore Government & Public Sector

One engineering team. Accountable from the first architecture workshop through live operations, for the systems your business runs on every day.

Built here. Shipped here. Supported here.

One engineering organisation owns the architecture, the build, the deployment, and the operation. The people who wrote the code answer the pager.

One firm. Every layer of the stack.

Hardware, firmware, backend, web, and mobile are designed and delivered by a single engineering team. Accountability stays with the people who built the system, not a chain of vendors and sub-contractors.

HardwareTerminals · printers · scanners

FirmwareECR · printers · QR

Backend & APIsPipelines · integrations

Web dashboardReporting · ops

Mobile appiOS · Android

Engineered for the market you operate in.

DuitNow, FPX, Touch 'n Go, GrabPay, and Pos Laju are integrated natively for Malaysian operations. The same engineering approach extends to regional payment rails, languages, and regulatory frameworks as your footprint grows.

RM 248.00Order #A-2619

Choose payment method

DuitNow QR

FPX Online banking

Touch 'n Go eWallet

Cards

ENBMAll rails native, not plugin

Delivered as a working system, not a deployment ticket.

Each engagement concludes with a production system installed on your premises, integrated with your existing operations, and operated by trained staff. We transfer a working installation, not a dashboard credential.

Deployment · Outlet KL-03Live

Devices provisioned4 terminals
Integrations configuredECR · Xero · WMS
Staff trained12 cashiers
On-call rotation active24/7

Accountable past go-live, for the full lifecycle.

Post-launch monitoring, incident response, and iterative improvements are handled by the same engineering team that delivered the system. Operational context is retained end-to-end, reducing mean time to resolution and preserving institutional knowledge.

Incident resolved18 min

POS-4112Receipt printer timeout after firmware push

PagerDutySentry · Outlet KL-03 · P2

00:00

Ahmad · wrote the driverOn it. Reverting firmware.

00:04

AhmadFix deployed. Printer back up.

00:18

Discovery consultation.

Describe the system under consideration and the operational context in which it runs. Submissions are reviewed directly by an engineer. Applicable scopes include custom platforms, data pipelines, integration services, hardware-adjacent systems, and enterprise-grade internal tooling.

What happens next

01Engineer replies within one Malaysian business day.
0230-minute discovery call. No deck, just scope.
03Written brief outlining scope, constraints, feasibility.

Direct channels

Emailinfo@idataraya.com Phone+60 19-220 0501

Engineered. Deployed. Operated.

Five disciplines. One team. Every layer.

Seven phases. One accountable firm.

Plan.

Analyze.

Design.

Build.

Test.

Deploy.

Operate.

Every system, mapped to every industry.

Integrations

Product Development

Dashboards & Metrics

Reporting Systems

Identity & Access

Pipelines & Warehouses

Data Strategy

Hardware-Aware Systems

Security & Compliance

Document Management