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idataraya
idataraya

Food & Hospitality.

POS and operations platforms engineered for multi-outlet F&B and hospitality.

F&B and hospitality operators need POS systems that handle table management, kitchen display workflows, split billing, and high-volume service without slowing the counter. We build the full operator stack: multi-outlet POS with offline fallback, kitchen and bar ticket routing, shift and roster management, inventory and recipe costing, loyalty and member engagement, and reservation or appointment systems for services-led concepts. Payment flows cover cards, FPX, DuitNow QR, and major e-wallets, with daily reconciliation and management dashboards that surface outlet-level performance. Every deployment is tested against peak service conditions and supported by the engineering team that built it.

  • Multi-outlet POS with offline fallback, split bills, and table or counter workflows.
  • Kitchen and bar ticket routing tuned to your service flow, not a generic KDS.
  • Roster, inventory, and recipe costing linked to the same back office.
  • Daily reconciliation and outlet-level dashboards surfaced to operators, not buried in reports.
T-04 · 2 pax03:42
  • 1×Nasi Lemak Ayam
  • 2×Teh Ais
  • 1×Roti Canai Telur
T-07 · 4 pax08:15
  • 2×Char Kway Teow
  • 2×Milo Ais
  • 1×Popiah
Ready to serve
T-11 · 3 pax01:08
  • 3×Laksa Johor
  • 1×Cendol
RM 128.40T-07 · split 2 of 4
Choose payment method
DuitNow QR
Touch 'n Go eWallet
GrabPay
Cards
ENBMTender split · table still open
T-07 · 4 pax · dine-inOrder → route → fire → ready
Running
Order captured3 coursesKitchen routegrill · cold · barFirecourse 2 · awayReady · passrunner called
Median ticket · 8m 42s
menu · cost · stockMaterialized
menu_itemsDim184 active rows
recipesDim322 · per item rows
ingredientsDim1,120 SKUs rows
cost_historyFactdaily rows
Food cost · recalculated nightly · 28.4%

Service that holds up at peak.

F&B operators live between two pressures: the rush at service, and the numbers at close. We build for both, so a Friday night stays smooth and Monday morning has answers.

Kitchen flow routes tickets, not emails.

Dine-in, takeaway, and delivery each print to the right station with the right priority. Table, course, allergen flags, and timing live on one board that the kitchen actually reads.

T-07 · 4 pax · dine-inOrder → route → fire → ready
Running
Order captured3 coursesKitchen routegrill · cold · barFirecourse 2 · awayReady · passrunner called
Median ticket · 8m 42s

Recipes, costing, and stock share one source.

Every sold item drives recipe consumption, which drives stock movement, which drives the order list. Food cost percent stops being a monthly guess and becomes a daily number.

menu · cost · stockMaterialized
menu_itemsDim184 active rows
recipesDim322 · per item rows
ingredientsDim1,120 SKUs rows
cost_historyFactdaily rows
Food cost · recalculated nightly · 28.4%

Service health watched per outlet.

Order-to-fire time, table turn, abandon rate, payment decline rate. Managers see degradation before diners do; engineering sees it before managers do.

Service · last 60m · KL outlet
Order-to-fire timeSLO ≤ 90s72s
Table turn · lunchSLO ≤ 45m52m
Payment decline rateSLO ≤ 1%0.4%
KDS heartbeatSLO ≤ 10s3s
38 covers active · 4 on hold

Close-of-day that reconciles itself.

Cash float, cards, DuitNow, e-wallets, delivery platforms. All tenders post to the same daily close, with variance flagged before the manager leaves the floor.

daily close · last 5 days
Apr 18 · KL outletposting · variance RM 4
running
Apr 17 · KL outletreconciled · clean
23:14
Apr 16 · KL outletretried · GrabFood sync
23:48
Apr 15 · KL outletreconciled · clean
23:02
Close cadence · manager + finance

A running F&B operation.

  • Multi-outlet POS in service

    Tablet POS with offline fallback, table map, split bills, and kitchen routing, configured per outlet and trained for peak service.

  • Back-office platform in operation

    Menu, recipes, inventory, roster, and purchasing running on one platform that every outlet, supplier, and accountant points at.

  • Payments reconciled daily

    Cards, FPX, DuitNow, e-wallets, and delivery platforms reconciled into the same daily close, with variance routed to the owner.

  • On-call engineering after go-live

    SLA-backed support from the team that built it. Peak-service issues, menu changes, and new outlets handled by the same engineers.

Segments we serve.

The sub-segments inside this industry where we have delivered work.

F&B and hospitality

Cafes, restaurants, and hospitality groups operating at scale across multiple locations.

Covers · KL outletApr 18 · by hour
11am1pm3pm6pm9pmSunSatFriThuWed
Fri + Sat peak · staff roster matched

Services & bookings

Studios, salons, clinics, and appointment-driven businesses that need scheduling and customer management.

BKG #9128Aesthetics consult · Nur H.
Confirmed
BookingChartPayments

Running an operation in food & hospitality?

Book a discovery call. We will walk through the systems your operation runs on today and where we can take work off your plate.