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idataraya
idataraya

Enterprise software, engineered to operate at scale.

idataraya designs, builds, and operates enterprise software across data, cloud, AI, commerce, and connected hardware. A single engineering organisation owns architecture, delivery, and production support. Headquartered in Kuala Lumpur, serving clients across the region.

Why we exist.

Organisations commissioning custom software typically choose between global platforms that do not fit their operating model, or local vendors that subcontract the core engineering. Neither option produces systems the business can depend on over the long term. idataraya was founded to provide a third option: an engineering organisation structured to own the full stack, deliver production-grade systems, and remain accountable for their operation beyond go-live.

Operating principles.

One team, full ownership

Architecture, implementation, deployment, and operations are delivered by a single engineering organisation. Responsibility is not distributed across departments, vendors, or support tiers.

Engineering · unified ownershipSingle team across every layer
Continuous
System statusAll systems operational
  • ArchitectureOwned by engineering
    Operational
  • Backend servicesOwned by engineering
    Operational
  • Web and mobile clientsOwned by engineering
    Operational
  • Deployment and operationsOwned by engineering
    Operational
No vendor hand-offs

Production is the standard

An engagement concludes when the system is running in production on the client's infrastructure, verified through end-to-end acceptance testing, and supported by trained operational staff.

HANDOVER-2026-K1Acceptance checklist · client handover
Verified
  • System deployed to productionVerified
  • End-to-end acceptance testsPassed
  • On-site integrationCompleted
  • Staff trainingDelivered
  • Support plan activatedIn effect
Signed · client and engineering

Localisation by design

FPX, DuitNow QR, Pos Laju, Malaysian postcode structures, and Bahasa Malaysia are integrated as first-class requirements at the design stage, not retrofitted after deployment.

Payment · select bankFPX retail · Malaysian rail
FPX
PayingRM 128.40
Maybank2URecent
CIMB ClicksRecent
Public Bank
RHB Now
Hong Leong Connect
AmBank
DuitNow · FPX · TnG integrated natively

Long-term operational accountability

The engineering team that delivers the system operates it. Monitoring, incident response, remediation, and iterative enhancements are handled by the authors of the code.

Post-launch incident · handled in-houseResponding team wrote the code
SEV2
INC-2026-041218 min

Elevated checkout latency at two outlets. Root cause identified and mitigated by the original engineering team.

Started21:14 MYT
  1. Detected21:14
    Alert firedBy Monitoring
  2. Investigating21:17
    Engineering on call engagedBy Engineer · backend
  3. Identified21:24
    Queue saturation isolatedBy Engineer · backend
  4. Mitigating21:28
    Worker pool scaledBy Engineer · backend
  5. Resolved21:32
    Checkout latency restoredBy Engineer · backend
Resolver · original author of the service

Our commitments.

The operating commitments we make to every client engagement, reinforced at the contracting stage.

Engineering performed in-house

All design, implementation, and operational work is delivered by the idataraya engineering organisation. No offshore subcontracting, no white-labelled vendor work.

Engagement · delivery assuranceAll work performed by idataraya engineering
System statusIn-house delivery confirmed
  • Architecture and designIn-house
    Operational
  • ImplementationIn-house
    Operational
  • Deployment and operationsIn-house
    Operational
No subcontracting

Data handled under Malaysian law

Client data is processed in accordance with the Malaysian Personal Data Protection Act 2010. Data handling, retention, and access controls are documented at engagement start.

PDPA-COMPLIANCE-2026Data governance · PDPA 2010
Verified
  • Data handling policyDocumented
  • Retention scheduleDefined per engagement
  • Access controlsRole-based
  • Breach notification planIn effect
Reviewed at engagement start

Post-launch support by the authors

Every delivered system is supported by the engineers who built it. Support, monitoring, and iterative enhancement continue beyond the handover date under a defined operating agreement.

Support · same engineering teamContinuous post-launch operation
SEV3
SUP-2026-CONTContracted term

Ongoing operational support provided by the original engineering team for the full contracted term.

StartedLaunch
  1. DetectedMonth 1
    Go-live and stabilisationBy Engineering
  2. InvestigatingMonth 3
    First iterative enhancementBy Engineering
  3. MitigatingMonth 6
    Capacity reviewBy Engineering
  4. ResolvedOngoing
    Continuous monitoring and responseBy Engineering
Same team, same commitment

Engage our engineering team.

Schedule a discovery consultation. We will review your requirements and outline the delivery approach: a single engineering team, a defined process, and a production-ready system at handover.

Book a discovery callWhy idataraya