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idataraya
idataraya

Government & Public Sector.

Secure internal tools and citizen-facing services for public sector operations.

Government agencies, government-linked companies, and statutory bodies need software built to public sector standards: auditable, secure, accessible, and maintainable for the long term. We build internal case management and workflow systems, citizen-facing service portals, inter-agency data exchange platforms, secure document handling, and reporting systems for statutory filings. Every engagement accounts for PDPA and sector-specific compliance obligations, with full audit trails, role-based access, and infrastructure options that include on-premise, private cloud, and government-approved hyperscaler regions. Knowledge transfer and documentation are first-class deliverables so public sector teams retain operational independence.

  • Citizen portals and internal case management built to PDPA and sector compliance.
  • Federated identity, role-based access, and full audit trails as first-class primitives.
  • Deployment on-premise, private cloud, or government-approved regions, your choice.
  • Documentation and knowledge transfer so in-house teams retain long-term ownership.
GOV-2026-04-0184Citizen services audit
Verified
  • PDPA complianceOK
  • Access review14 of 14
  • Audit trail2,418 events
  • Anomaly flag1 to review
Retention · 7 years
JPN-2026-4182Citizen request · name correction
Adjudicating
IntakeTriageResponse
citizen request · JPN-2026-4182Intake → triage → adjudicate → respond
Running
Intakeportal · verifiedTriagerouted · deptAdjudicateofficer reviewRespondcitizen portal · SLA 7 days
SLA compliance · 96% · last 30 days
records · classifiedMaterialized
recordsFact4.8M · active rows
classificationsDim6 · ISO/OSA rows
retention_classesDim11 · sector rows
access_policiesDim42 · RBAC rows
PDPA + sector compliance · enforced at query

Public sector software.

Agencies and GLCs operate under obligations commercial software rarely honours: audit, sovereignty, accessibility, and long-term ownership. We build to those standards from line one, not as an afterthought.

Citizen services move through a tracked workflow.

Intake, triage, adjudication, and response for every citizen-facing service. SLA timers and escalation rules ride on each case, so no request sits without an owner.

citizen request · JPN-2026-4182Intake → triage → adjudicate → respond
Running
Intakeportal · verifiedTriagerouted · deptAdjudicateofficer reviewRespondcitizen portal · SLA 7 days
SLA compliance · 96% · last 30 days

Records live under a retention contract, not guesswork.

Every record carries a classification, a retention class, and a lawful-basis tag at creation. Disposal, access, and inter-agency exchange all check those attributes before any action.

records · classifiedMaterialized
recordsFact4.8M · active rows
classificationsDim6 · ISO/OSA rows
retention_classesDim11 · sector rows
access_policiesDim42 · RBAC rows
PDPA + sector compliance · enforced at query

Compliance signals watched, not hoped for.

Access reviews, audit-log ingest, anomaly flags, retention runs. If a control degrades, the security team sees it before the auditor does.

Compliance · last 24h
Audit-log ingestSLO ≤ 5m2m
Access-review cycleSLO monthlyon track
Anomaly flagsSLO ≤ 15m1 open · 22m
Retention runsSLO daily02:00
2,418 audit events · 1 to review

Evidence bundles ready for auditors and parliament.

Access logs, approval chains, decision rationale, and retention state all export as a reproducible bundle. Requests from auditors, Parliament, or regulators answered with a query, not a working group.

audit exports · last 90 days
Auditor-General samplegenerating · redacted
running
PDPA annual returncomplete · signed
Apr 10
Parliament PQ responseretried · scope fix
Apr 04
Internal audit · Q1submitted · 1,284 pp
Mar 28
Retention · 7 years · on-premise

A public sector platform built to be owned long-term.

  • Citizen services platform in operation

    Portals, case management, and service workflows deployed against your operating model, with accessibility and language support aligned to public sector obligations.

  • Identity and access fabric

    Federated identity, role-based access, and audit trail wired across internal systems and citizen-facing services, integrated with existing government directories.

  • Compliance and retention framework

    PDPA and sector-specific controls, retention policies, and audit exports operating as first-class system primitives, not add-on modules.

  • Documentation and knowledge transfer

    Architecture, runbooks, and training so your in-house team retains long-term ownership, with our engineers available on SLA for complex work.

Segments we serve.

The sub-segments inside this industry where we have delivered work.

Federal & state agencies

Ministries, statutory bodies, and regulators running internal operations and citizen services.

Citizen request · auto-triageAuto
WhenPortal submission arrivesidentity verified · MyKad
Then
  1. 1Classify by service type6 departments · RBAC
  2. 2Route to duty officerSLA timer starts · 7 days
  3. 3Acknowledge citizenportal + SMS · tracking #
  4. 4Log to audit register7-year retention
SLA compliance · 96% · 30 days

Government-linked companies

GLCs and public-sector subsidiaries operating commercial and policy-driven programmes.

KDS · Live
  • Beneficiaries served84,120
  • Budget utilized68%
  • Programme KPIOn track
  • Audit findings0 open
Programme KPI · live dashboard

Running an operation in government & public sector?

Book a discovery call. We will walk through the systems your operation runs on today and where we can take work off your plate.