Conversational AI for customer support, with human escalation built in.
We build conversational AI for the channels Malaysian customers rely on: WhatsApp, web chat, voice calls, and Telegram. Beyond basic chatbot responses, the system handles order inquiries, appointment bookings, FAQ resolution, and seamless handoff to human agents when required.
A chatbot that can't resolve anything is worse than no chatbot. We build systems that handle the conversations your support team handles today, and escalate gracefully when they can't.
WhatsApp Business API, web chat, voice, and Telegram all land in the same conversation engine. Intents, entities, and context track across channels so a customer can switch mid-thread without repeating themselves.
Handles Malay, English, and code-switching in the same message. Intent classification and entity extraction trained on transcripts from your channels, not an English-only SaaS template.
Top intents, resolution rate per intent, handoff reasons, and CSAT all live on one dashboard. When a flow stops resolving, it surfaces before support tickets spike.
When escalation is needed, the agent sees every message the customer sent, every action the bot took, and why it gave up. The customer never hears 'please repeat your issue'.
Deployed NLU system with intent classification, entity extraction, and dialogue management, connected to your business systems.
WhatsApp Business API, web chat widget, and voice integration configured and tested against your customer workflows.
Human agent interface for handling escalations, reviewing conversation history, and managing the handoff queue.
Conversation analytics with intent distribution, resolution rates, handoff analysis, and continuous improvement recommendations.
Book a discovery call. We will walk through how this fits your business, scope, timeline, and what you will get at the end.