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idataraya
idataraya

Field Service Management.

Dispatch, mobile field apps, and service records for technicians in the field.

We build field service systems for organizations with technicians, engineers, or service teams working away from the office: job dispatch, mobile work order management, parts and asset tracking, customer signatures, and back-office integration with billing and inventory. Designed for utilities, facilities, equipment service, and distributed operations.

  • Job scheduling and dispatch with skill and location matching
  • Mobile field app with offline capability
  • Parts, assets, and service history tracking
  • Integration with billing, inventory, and CRM
WO-582108:40
  • 1×AC service · Tmn Tun
  • 1×Filter swap
Ready to serve
WO-582211:20
  • 1×Genset inspection · Cyberjaya
  • 2×Oil · 5L
WO-582314:00
  • 1×UPS install · KL Sentral
  • Queued mutations6 jobs
  • Photos14 · cached
  • Signatures2 · captured
  • Parts usedbin ledger local
Field app · offline
wo-5821 · close-out flowSign-off → parts → invoice → CRM
Running
On-site sign-offcustomer · photoParts postedvan inventory -2Invoice draftedMYR 1,248 · net 30CRM historyasset record updated
Median close-out · 11m after sign-off
assets · parts · recordsMaterialized
customer_assetsDim12K serviced rows
van_inventoryFactper tech · live rows
parts_catalogDim4,820 SKUs rows
service_historyFact84K jobs rows
Single source · dispatch + billing + warranty

From dispatch to signature to billing.

Field service covers the full job lifecycle. We build the dispatch engine, the mobile app technicians carry, and the integrations that close the loop with finance and operations.

Jobs close the loop, not sit in a spreadsheet.

Completed work orders flow into billing, inventory adjustments, asset service history, and CRM automatically. Technician signs, back-office posts, accounts receivable wakes up.

wo-5821 · close-out flowSign-off → parts → invoice → CRM
Running
On-site sign-offcustomer · photoParts postedvan inventory -2Invoice draftedMYR 1,248 · net 30CRM historyasset record updated
Median close-out · 11m after sign-off

Assets and parts tracked from van to shelf.

Equipment serviced, parts on the truck, parts in the warehouse, serial numbers for warranty claims. One record that dispatch, finance, and techs all point at.

assets · parts · recordsMaterialized
customer_assetsDim12K serviced rows
van_inventoryFactper tech · live rows
parts_catalogDim4,820 SKUs rows
service_historyFact84K jobs rows
Single source · dispatch + billing + warranty

Dispatch health watched per region.

Job board freshness, ETA accuracy, van inventory sync. Dispatch sees degradation before a technician waits at the wrong address.

Dispatch · last 4h · Klang Valley
Tech location feedSLO ≤ 2m42s
Job board refreshSLO ≤ 1m28s
ETA recomputeSLO ≤ 5m7m 12s
Van inventory syncSLO ≤ 10m4m
48 techs · 112 jobs today

Work order lifecycle you can reconstruct.

Assigned, accepted, en route, on-site, signed off. Every transition timestamped and replayable, so first-time-fix, SLA, and utilization are numbers you can defend to customers.

work orders · last 8
WO-5824 · UPS installKL Sentral · in progress
running 42m
WO-5823 · AC serviceTmn Tun · signed
54m
WO-5822 · gensetparts shortage · requeued
2h 10m
WO-5821 · filter swapclosed · invoiced
38m
First-time-fix · 91% · last 30 days

A field service platform end to end.

  • Dispatch platform

    Job scheduling and dispatch engine configured around your service rules, technician skills, and geographic coverage.

  • Mobile field app

    Deployed iOS and Android field app with offline capability, job workflows, and signature capture for your technicians.

  • Asset and parts management

    Equipment master data, van inventory, and parts consumption tracking integrated into jobs and back-office systems.

  • Integration layer

    Connectors to billing, inventory, CRM, and customer communication systems so completed jobs update every downstream system automatically.

Ready to talk about field service management?

Book a discovery call. We will walk through how this fits your business, scope, timeline, and what you will get at the end.