Plan.

We define the engagement before we touch a keyboard.

Every engagement opens with a scoping workshop: objectives, stakeholders, success criteria, and a realistic timeline. We name what the system has to deliver and what it will not, so there are no surprises later. A signed plan sets the tone for every phase that follows.

Start a project See all phases

Scope Charter

v1.0 · Signed

Project

Multi-outlet POS rollout · 14 stores

Objectives

Unified POS across all outlets
Live inventory sync to ERP
Daily sales dashboard by store

Out of scope

Loyalty, ecommerce sync

Success criteria

< 2s txn · 99.9% uptime

Ops lead · R. HassanIT · M. TanFinance · A. Kumar

SignedR. Hassan2026-04-12

Current-State Findings

Shift · 08:00–16:00

Step	System	Time lost
Order · POS	Counter	—
Rekey	Manual entry	+12 min
Stock check	Back office	—
ERP sync	No link	+36 min
Day-end book	Finance	—

Total lost

~48 min / day

≈ 200 hrs / year

Counter Flow · v3

3 comments · 2 resolved

Layers

POS · Checkout

Cart list

Payment tray

Cash

Card

QR

Receipt

Cart · 3 items

RM 42.80

CASH

CARD

QR

Artboard · Checkout v3

Review

N

Nadia · cashier

Cash tray should be default — 70% of txns.

M

Manager · resolved

Need manager override on voids.

build · pull requests

Sprint 14 · 4 active

#1842POS · cash tray default

web14/14

merged

#1847Inventory sync — ERP webhook

backend12/14

review

#1851Thermal printer · ESC/POS driver

hardware11/14

open

#1853Supervisor mobile · void flow

mobile6/14

draft

What plan delivers.

The concrete outputs every engagement carries out of this phase before the next one starts.

Scope locked in writing

A signed statement of work names every module in, every module out, assumptions we are making, and the data we still need. No verbal scope, no hallway decisions, no late-stage surprises about what was and was not in the quote.

Scope Charter

v1.0 · Signed

Project

Multi-outlet POS rollout · 14 stores

Objectives

Unified POS across all outlets
Live inventory sync to ERP
Daily sales dashboard by store

Out of scope

Loyalty, ecommerce sync

Success criteria

< 2s txn · 99.9% uptime

Ops lead · R. HassanIT · M. TanFinance · A. Kumar

SignedR. Hassan2026-04-12

Stakeholders mapped and aligned

We identify every decision-maker, approver, and end-user who will touch the system, and book them in the kickoff before we write a line of code. Everyone knows who owns what, who signs off, and who we call when priorities shift.

Current-State Findings

Shift · 08:00–16:00

Step	System	Time lost
Order · POS	Counter	—
Rekey	Manual entry	+12 min
Stock check	Back office	—
ERP sync	No link	+36 min
Day-end book	Finance	—

Total lost

~48 min / day

≈ 200 hrs / year

Timeline and success criteria agreed

Phase gates, delivery dates, and the measurable outcomes that define done are on the plan. Every phase ends with a sign-off the customer understands, not a status-report sentence buried in a weekly email.

Counter Flow · v3

3 comments · 2 resolved

Layers

POS · Checkout

Cart list

Payment tray

Cash

Card

QR

Receipt

Cart · 3 items

RM 42.80

CASH

CARD

QR

Artboard · Checkout v3

Review

N

Nadia · cashier

Cash tray should be default — 70% of txns.

M

Manager · resolved

Need manager override on voids.

Budget, risks, and roll-back plan

The plan names the budget envelope, the known risks with mitigations, and the roll-back path for every irreversible step. When something shifts mid-engagement, the conversation starts from a document both sides have already signed, not a renegotiation from scratch.

build · pull requests

Sprint 14 · 4 active

#1842POS · cash tray default

web14/14

merged

#1847Inventory sync — ERP webhook

backend12/14

review

#1851Thermal printer · ESC/POS driver

hardware11/14

open

#1853Supervisor mobile · void flow